Now that's customer service!

[janradder]

So I walked up to the pharmacy desk at Target to pick up two prescriptions that were supposed to be waiting for me. I was also planning on buying two other items -- a lock and a pack of dental floss. I get to the desk and the girl behind the counter can find one of the prescriptions but not the other.

"Let me see what's going on with this," she says.

So we wait. And wait. And wait. Over fifteen minutes later she tells me that for some reason the prescription didn't go through (and rather than try again two days ago when I called it in, they just let it sit).

"It's going to take at least twenty-five minutes to fill it," the girl tells me.

"Fine," I say. "I'll just come back and pick it up later today."

So the girl rings up the prescription that is ready but doesn't ring up the other two items that I have put down in front of her on the counter.

"Can you ring these up, too?" I ask.

"No!" she almost shouts. "I already rang these meds up and there's a line!"

So even though I waited close to twenty minutes already to find out that the prescription I called in three days ago wasn't ready, I still have to wait in another line at the front of the store because the girl at the pharmacy doesn't want to make the people in line behind me wait an extra minute while she rings up to items. Sheesh.

Comments

[ghostposts.livejournal.com]

Where's the logic in that? She needs to be fired or retrained.

I can't believe she panicked and coked like that. Talk about low stress tolerance.

[janradder.livejournal.com]

She's kind of new there and more than a little odd. Unfortunately, that second trait isn't all that unusual at that Target so I fear that she will be there for a while.

[xjenavivex.livejournal.com]

jerkazoid

[janradder.livejournal.com]

I was so stunned that I didn't even say anything.

[mia-mcdavid.livejournal.com]

I gave up on Target a long time ago. Opens later, closes earlier, is farther away...what's to like?

Walgreen's may be a giant soulless corporation, but it's my corner giant soulless corporation.

[janradder.livejournal.com]

It's no less soulless than Target -- for us, Target's just a lot closer.