I am nothing but a list of complaints, apparently

[janradder]

Why is it that every time I call Qwest about a problem with our phone service they want me to add more features to our phone service?  Is it to give me yet another reason to call them regarding new features that don't work?  And why do they tell me I can "save" money by adding new features that I don't want and won't use when, in fact, it will actually cost me more money?  Also, while I'm on this little rant, is there anything more depressing as a musician than to be playing the music that people listen to while on hold?  I'm especially thinking about those songs that "rock out."

Comments

[jamiam.livejournal.com]

It's a Qwest thing. They have too many customers, so they try to drive you chuck your landline and go completely cellular.

[janradder.livejournal.com]

Perhaps I could go cellular on them?

[jamiam.livejournal.com]

I hear it's pretty satisfying.

[dsgood.livejournal.com]

Because they think they can make more money that way.

More precisely, why the people you talk to do that: Because it's the stupid orders they've been given.

[janradder.livejournal.com]

I know they're just doing their job -- I used to work as a telemarketer years ago so I have some sympathy -- it still doesn't make it any less annoying, though.